1. INTRODUCTION This Privacy Policy sets out how Review Collector (ABN 42 543 582 827) ("we", "us", "our") collects, uses, discloses and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. PERSONAL INFORMATION WE COLLECT We may collect personal information including, but not limited to: (a) name, business name and contact details; (b) email address and phone number; (c) billing and payment information; (d) information relating to your Google Business Profile; (e) communications between you and us; and (f) any other information you voluntarily provide.
3. HOW WE COLLECT PERSONAL INFORMATION We collect personal information when you: (a) create an account or engage our services; (b) communicate with us via email, WhatsApp Business, phone or website forms; (c) make payments or enquiries; or (d) interact with our website and services.
4. USE OF PERSONAL INFORMATION We use personal information to: (a) provide and manage our services; (b) communicate with you; (c) process payments and invoices; (d) improve our services and customer experience; (e) comply with legal obligations.
5. DISCLOSURE OF PERSONAL INFORMATION We may disclose personal information to: (a) third-party service providers including payment processors and software platforms; (b) contractors or advisors assisting us in providing services; (c) regulatory authorities where required by law. We do not sell personal information.
6. THIRD-PARTY SERVICES Our services may involve third-party platforms such as Google Business Profile and Stripe. Your information may be handled in accordance with their privacy policies.
7. SECURITY OF INFORMATION We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
8. ACCESS AND CORRECTION You may request access to, or correction of, your personal information by contacting us. We may require identity verification before processing requests.
9. COOKIES AND WEBSITE DATA Our website may use cookies and analytics tools to improve functionality and performance. You may disable cookies through your browser settings.
10. OVERSEAS DISCLOSURE Some service providers may store data outside Australia. We take reasonable steps to ensure overseas recipients comply with privacy obligations.
11. RETENTION OF INFORMATION We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
12. COMPLAINTS If you believe we have breached privacy obligations, you may contact us in writing. We will investigate and respond within a reasonable timeframe.
13. CHANGES TO THIS POLICY We may update this Privacy Policy from time to time. Continued use of our services constitutes acceptance of any changes.
